Privacy Policy
 

At Wolds Wick we are committed to protecting and respecting your privacy. The Wolds Wick Team all shop online, both with Wolds Wick Candle Co. and other internet sites so we understand how important privacy is.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following to understand our practices regarding your personal data and how it will be treated and if you have any questions, please just ask.

This policy is effective and updated as of 8th December 2025.

1. About us

References in this privacy policy to “we”, “us” and “Wolds Wick” are to The Wolds Wick Candle Co., a company registered in the United Kingdom, registered office at 25 Springdale Road Market Weighton, YO43 3JT, UK.  Lisa Angel Limited is a registered information controller with registration number A8308366.

2. Changes to this policy

We may make changes to this privacy policy from time to time. Any changes will be posted on this page and the date at the top of this privacy policy will be updated. In the event of a material change we will also send out an email to inform customers of the change.

3. How we use your information

We use information held about you in the following ways:

• To process and fulfil your orders.
• To ensure that content on the Website is presented in the most effective manner for you and for your computer.
• To allow you to participate in interactive features of the Website.
• To notify you about changes to the Website or products.

We may also use information held about you to provide you with information, products or services that you request from us or which we assume may interest you. This may include contacting you by email if you have consented to such communication. You may unsubscribe from future emails using the instructions provided in each message.

4. Information we may collect from you.

Examples of personal data we process are name, address, e-mail address, telephone number, payment information and purchase order.

5. When you use the woldswick.co.uk website

Information that you provide by filling in forms on www.woldswick.co.uk (“the Website”). This includes information provided at the time of registering to use the Website, purchasing any Wolds Wick products, posting material on the Website or requesting further services We may also ask you for information when you report a problem with the Website.  

If you purchase products from us, we may retain details of your delivery address, password and/or information associated with your account.  We also maintain a record of your product selections and the fulfilment of your orders.

Details of your visits to the Website including, but not limited to, traffic data, location data, web logs and other communication data, and details of the resources that you access may be kept on record.

We do not knowingly collect information from customers under the age of 13. In the event that we learn that we have collected personal information from anyone under the age of 13 we will delete it immediately.

Where you have added items to your basket and started entering your information we may send you an email to let you know that the checkout has not been completed. The lawful basis for this email is “Legitimate Interest” as you have expressed an interest in purchasing these items. You may unsubscribe from these emails using the link at the bottom of the email.

We may collect information about your computer, including your IP address, operating system and browser type, for system administration. This is statistical data about users’ browsing actions and patterns, and does not identify any individual. Your IP address may also be passed to a third party company to assist us with the prevention and detection of fraudulent orders. IP address will also be shared with Meta, as detailed in section 5 below.

6. When you contact Customer Service

If you write to us by post or email or post on our blog and social media sites, records may be kept of that correspondence.

If you correspond with us by telephone or web chat, written records of that conversation may be kept.

7. Who do we share your data with and why?

Review Platforms

• As we are always looking for ways to improve, we may send you a link to review us via our review partners which include Feefo and Trustpilot. The lawful basis for these emails is “Legitimate Interest” as these reviews are helpful for future customers. You may unsubscribe from these emails using the link at the bottom of the email.

Delivery Partners

• When you make a purchase online for delivery at a later date we will collect necessary information about you to ensure we can fulfil your order. The lawful basis for this information being shared, is contractual - we have to do it to fulfil our contract with you. Where our couriers support giving you additional tracking information via email or sms text message we will give them this information for this purpose. When you have opted in for postal marketing material we may share your details with postage fulfilment third parties. 

Advertising Partners

• To be more effective in our marketing we partner with different social media and search engine advertising network providers such as Google, Bing and Meta. If you consent to advertising cookies Google may use cookies for ad personalisation. See how Google uses your data here. Your IP address and email address (if provided) will be shared with Meta. This enables us to understand effectiveness of our marketing communications. The lawful basis for this is legitimate interest, because we can’t achieve the same result in an alternative way and it will mean we can target our advertising at customers who have similar interests to our customers. We are unable to offer an opt out for this sharing of information

Payment Partners

• Your personal data is shared with our payment partners so that they are able to process your payment. The lawful basis for this information being shared, is contractual - we have to do it to fulfil our contract with you. 

Fraud Prevention Partners

• Your personal data is shared with our fraud prevention partners, so that they can give us a potential fraud score. The lawful basis for this is legitimate interest.

8. Managing your marketing preferences

Using cookies, we may share certain data with third party social media platforms in order to show you targeted ads that we think will interest you. We may also provide your email address to these social media platforms to create 'audiences' of users so we can target our marketing more accurately. Each social media platform will have terms and conditions available on these services and use of this data.

When you provide your email address to us you may be asked if you would like to opt in to receive marketing communications. We will only send you marketing communications where you have consented to receive them. We will only send you marketing communications via the channel you have consented to (for example post or email).

If you have consented to receive marketing communications you can unsubscribe from our email newsletter by clicking the "unsubscribe from this list" link at the bottom of our emails. You can opt out of postal communications by emailing info@woldswick.co.uk. We will not share your data to third parties for any other purpose and will never sell your data for marketing purposes.

When you provide your phone number or email address for a 'back in stock notification' we will only use this information to let you know we will or will not be getting the product back into stock. If your phone number or email address has been used by someone else mistakenly, please contact us and we will ensure your number or email address is removed.

9. How long we store your data

We are committed to keeping your personal information only for as long as is necessary. Where we no longer require information to be in a format where you can be identified personally, we will remove any personal details and store the data anonymously.

10. Other websites

We sometimes include links to other websites. This privacy policy only applies to this website, so when you click on links to other websites you should read their own privacy policy.

11. How we use your information

We use information held about you in the following ways:

• To process and fulfil your orders.
• To ensure that content on the Website is presented in the most effective manner for you and for your computer.
• To allow you to participate in interactive features of the Website.
• To notify you about changes to the Website or products.

We may also use information held about you to provide you with information, products or services that you request from us or which we assume may interest you. This may include contacting you by email if you have consented to such communication. You may unsubscribe from future emails using the instructions provided in each message.

17. Your rights

You have certain rights given to you by law, that mean you have control over your personal data that we process:

1. Access to your personal data – this right allows you to confirm that your personal data is being processed and to allow you to check if the processing is lawful.
2. Correcting any mistakes – this allows you to instruct us to rectify any mistakes.
3. Right to be forgotten – you have the right to instruct us to erase your personal data.
4. Stop processing – you have the right to request we stop processing your personal data.
5. Moving data – You have the right to ask us to transfer your data from one organisation to another under certain circumstances.
6. Right to object to direct marketing – you have the right to object to the processing of your personal data for the purposes of direct marketing.
7. Object to profiling – You are able to object to profiling and/or automatic decision making under certain circumstances.

Should you wish to know more about what information we hold about you including making changes to, or requesting the deletion of information that we hold about you, you are entitled by law to make a subject access request. You can make this request by email, post or phone. We will reply within one month from the day after we receive your request, unless this day is a weekend or bank holiday, in which case it will be the next working day.

• Postal address: The Wolds Wick Candle Co. 25 Springdale Road, Market Weighton, YO43 3JT, UK.
• Telephone: +44(0)1430 650239
• Email: info@woldswick.co.uk

Please note we may need to exclude certain information as part of your request, if we are permitted to do so for legal or other reasons.

If you would like to contact The Wolds Wick Candle Co. please email info@woldswick.co.uk.